Registration

How do I register?

You can register by visiting the Log In section. All you need to do is click on create account and sign up with your email ID.

What are the benefits of registering?

By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.

Is there a reward program?

We currently do not offer any rewards or loyalty programs.

I forgot my password, how do I reset it?

Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.

Is it mandatory to register to shop at www.miocucina.in?

You don’t have to register to shop at www.miocucina.in you can visit as a guest and make a purchase from our website.

Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Your data will remain secure with us.

Customer Care

How do I get in touch with Customer Support?

We are always happy to help. Call or WhatsApp us on +91 91675 51388 between 11 am to 6:00 pm IST (Monday to Friday) except all national holidays or email us at orders@miocucina.in

Privacy

At www.miocucina.in we value and share your concerns about your privacy and security. By visiting us, the user has agreed to read, browse and access all our information subject to the guidelines and terms of use applicable to such services. If it is not acceptable, kindly refrain from accessing or visiting our site.

If you visit or shop at www.miocucina.in, you accept these conditions. Please read them carefully. In addition, when you use any current or future service or visit or purchase from any business affiliated with www.miocucina.in, whether or not included in the www.miocucina.in website, you will also be subject to the guidelines and conditions applicable to such a service or business.

This Privacy Policy does not apply to Sites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

Copyright

All content included on this Site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of www.miocucina.in or it's content suppliers. The compilation of all content on this site is the exclusive property of www.miocucina.in . All software used on this Site is the property of www.miocucina.in or its software suppliers.

Trademarks

Use of www.miocucina.in or its contents grants no rights to you in relation to any copyright, designs, trademarks, and all other intellectual property and material rights, including www.miocucina.in Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.

Electronic Communications

When you use our site or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice/electronic record.

Product Properties

All our products are handcrafted using the finest ingredients. The subtle variations in colour, texture and taste are intrinsic to handmade products. We take pride and utmost care in the making of our products.

Cancellations and Refunds

We reserve a right to accept or reject orders placed through our Site. Our products are all on a made-to-order basis. You agree to our terms and conditions when placing an order. Once an order is placed, it cannot be cancelled. We do not offer any exchange or returns for any of our products. No returns and refunds will be permitted.

Delivery

Please note that we try our best in ensuring that the product reaches you within the time indicated while placing the order. We have tied up with several third-party vendors for deliveries. In case of delay from a third party, we do not take any responsibility. 

What do I do if my order is received in a damaged condition?

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please report the incident to our Customer Care Team immediately.

What happens if the wrong product was delivered to me?

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

What happens if the product I ordered is out of stock?

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

Shipping

Any extra shipping charges along with a payment link will be shared upon inquiry. 

www.miocucina.in uses third-party courier services for all deliveries. We are not responsible for the timely delivery of the products in case of any delay.

Our delivery agency shall require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified an alternate recipient for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) as evidence of delivery.

Delivery timelines might be affected owing to COVID-19 restrictions

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

Can I book an order for delivery to more than one address?

No. You will need to place separate orders for different shipping addresses.

Payments

All payments made against the purchases/services on www.miocucina.in by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction.

www.miocucina.in may employ Razorpay, PayPal and other third-party facilities, for Payments on the Website. Such payments can be made through electronic transactions, as may be permitted by Mio Cucina which shall be at its sole discretion.

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorisation for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

What are the online payment options available on your website?

We accept all Credit/Debit cards and Internet banking services of all major banks. We also accept wallet payments. For special cases, we allow bank transfer (NEFT / RTGS/ cheque / cash deposit) of the order amount before order confirmation. Please contact our Customer Care Team to know more.

Do you provide Cash on Delivery (COD) service?

No, we do not provide Cash on Delivery services on any of our products. We, however, provide cash against pick-up service.

My transaction failed, I received a payment gateway error message. Please help.

This could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If the amount was deducted before the order was completed, please contact your bank for transaction reversal.